New Day, New Mercies

We take pride in crafting custom pieces that reflect the unique essence of each order. Due to the personalized nature of our artworks, we regret to inform you that we do not accept returns or offer refunds. Every creation is meticulously designed with care and attention to detail.

However, your satisfaction is of utmost importance to us. If you encounter any issues or have concerns about your purchase, please reach out to our dedicated customer service team. We are committed to rectifying any situations and ensuring that you have a positive experience with our products.

Thank you for choosing our shop. Your happiness is our priority, and we are here to assist you in any way we can.

Shipping Policy:

We strive to deliver your cherished pieces with care and efficiency. Here's a brief overview of our shipping policy:

Processing Time: Please allow 5-7 business days for the creation and processing of your custom piece.

Shipping Method: We utilize reliable shipping carriers to ensure the safe and timely delivery of your order.

Shipping Times: Actual shipping times may vary based on your location. Once your order is shipped, you will receive a confirmation email with tracking information.

International Shipping: We do not offer International Shipping at this time.

Lost or Damaged Items: In the rare event that your item arrives damaged or goes missing during transit, please contact us immediately, and we will work diligently to resolve the issue.

For any questions or special shipping requests, feel free to reach out to our customer service team at info@monicabrainey.com. Your satisfaction is our priority, and we appreciate your trust.

Thank you for choosing us for your unique and meaningful pieces!